FAQs for Sinks and Bowls

Where are we located?

We are a small Australian business based in Melbourne, Victoria. Our office is located in St. Kilda, and our warehouse is in Clayton. All orders are dispatched from our Clayton warehouse. 

Is pick up available?

While our warehouse is located in Clayton, Victoria, the facility is used for fulfilment purposes only. Unfortunately, we are unable to accommodate pickups at this stage. 


Do you have a shop and showroom? Can I come take a look at your products?

We do not have a physical shop or showroom available. However we have included as much information as possible in our product listings. We also welcome any questions. As we trade directly with the public, there are no physical stores or middlemen. The savings we make are factored into our prices, allowing our customers to receive the most benefits. We also offer a 14-day change-of-mind return policy. For more details, please go to: https://www.sinksandbowls.com.au/policies/refund-policy


Are trade prices available?

Trade prices are available for eligible businesses upon registration. Please use the Contact Us form and include your business name, ABN, the product, and the quantity that you are interested in. A team member will be in touch to assist you.

 

How long will delivery take? 

Delivery time varies between locations. To find out more, simply add items to cart and proceed to the checkout page. Before you make a payment, please enter your shipping address to find out the estimated delivery time. *Delivery time excludes preorder items. For more details, please go to: https://www.sinksandbowls.com.au/policies/shipping-policy

    FAQs for Sinks and Bowls

    Where are we located?

    We are a small Australian business based in Melbourne, Victoria. Our office is located in St. Kilda, and our warehouse is in Clayton. All orders are dispatched from our Clayton warehouse. 

    Is pick up available?

    While our warehouse is located in Clayton, Victoria, the facility is used for fulfilment purposes only. Unfortunately, we are unable to accommodate pickups at this stage. 


    Do you have a shop and showroom? Can I come take a look at your products?

    We do not have a physical shop or showroom available. However we have included as much information as possible in our product listings. We also welcome any questions. As we trade directly with the public, there are no physical stores or middlemen. The savings we make are factored into our prices, allowing our customers to receive the most benefits. We also offer a 14-day change-of-mind return policy. For more details, please go to: https://www.sinksandbowls.com.au/policies/refund-policy


    Are trade prices available?

    Trade prices are available for eligible businesses upon registration. Please use the Contact Us form and include your business name, ABN, the product, and the quantity that you are interested in. A team member will be in touch to assist you.

     

    How long will delivery take? 

    Delivery time varies between locations. To find out more, simply add items to cart and proceed to the checkout page. Before you make a payment, please enter your shipping address to find out the estimated delivery time. *Delivery time excludes preorder items. For more details, please go to: https://www.sinksandbowls.com.au/policies/shipping-policy

      FAQs for Tapware

      1. What is tapware?

      • Tapware refers to the fixtures or devices used for controlling the flow of water in plumbing systems. It includes faucets, taps, and other water dispensing devices commonly found in kitchens and bathrooms.

      2. How do I choose the right tapware for my kitchen or bathroom?

      • Consider your aesthetic preferences, the functionality you need, and the compatibility with your existing plumbing. Look for durable materials, such as brass or stainless steel, and choose a style that complements your overall design.

      3. What are the different types of tapware available?

      • Common types include mixer taps, single lever taps, pillar taps, wall-mounted taps, and sensor-activated taps. Mixer taps, for instance, allow you to control both hot and cold water flow with a single lever.

      4. What is the difference between single lever and dual handle taps?

      • Single lever taps have a single handle for controlling both hot and cold water, while dual handle taps have separate handles for hot and cold water. Single lever taps are often preferred for their convenience and modern aesthetics.

      5. How do I maintain and clean tapware?

      • Regularly clean tapware with a mild soap or a vinegar solution to remove water stains and deposits. Avoid using abrasive cleaners that could damage the finish. Periodically check for leaks and tighten any loose components.

      6. Can tapware be installed by homeowners, or do I need a professional plumber?

      • Although installations can look easy, however it is always recommended to consult a professional plumber even if you have basic plumbing skills. 

      7. How can I prevent tapware from leaking?

      • To prevent leaks, ensure that all connections are properly tightened during installation. Regularly inspect and replace washers or cartridges if you notice any signs of wear. If you're uncertain, consult a plumber to address the issue promptly.

      8. Are tapware finishes durable?

      • The durability of tapware finishes depends on the quality of the materials used. Chrome, stainless steel, and brushed nickel finishes are generally durable and resistant to corrosion. Proper care and maintenance also contribute to the longevity of the finish.

      9. Do tapware products come with warranties?

      • Yes, our tapware products come with warranties however may vary, so it's essential to read and understand the terms and conditions. Keep your proof of purchase and follow the recommended maintenance to validate the warranty.

      10. Can tapware be used in outdoor spaces?

      • Some tapware can be used for outdoor, however consult with a professioanl plumber to check the product specifications and the actual setting where the tapware is going to install to ensure it can withstand outdoor conditions. Outdoor tapware is often made with materials that resist corrosion and weathering.